Return, Refund, Replacement & Warranty Policy

Return & Refund Eligibility

To request a return and refund, please email support@theodots.com within 14 calendar days of receiving your product.

You may request a return and refund in the following cases:

• You wish to return a product that is new or like-new, in its original packaging, and includes all original accessories, manuals, and packing materials.
• Your product has a manufacturing defect. Please describe the issue and provide supporting photos or videos when submitting your request.

The 14-day period is the deadline for submitting your return request by email. It is not a deadline for the returned product to arrive at THEODOTS.

All returns must be authorized by THEODOTS Support before shipment. Once your request is approved, we will provide the return address and shipping instructions.

Return & Refund Exclusions

Return and refund service will not be provided in the following circumstances:

• The product was not purchased from www.theodots.com.
• The return request is submitted more than 14 calendar days after you receive the product.
• The returned product is missing original accessories, attachments, or packaging, or is not in new or like-new condition, except for the manufacturing defect reported in your approved request.
• Valid proof of purchase, such as a receipt or invoice, is not provided, or is reasonably believed to have been forged or altered.
• The fault or damage was caused by improper installation, misuse, or improper operation.
• Product labels, serial numbers, or other identification or protective markings show signs of tampering or alteration.
• The damage was caused by external events, including fire, floods, high winds, or lightning.
• Other applicable exclusions stated in this policy apply.

Return & Refund Instructions

Please email support@theodots.com within 14 calendar days of receiving your product, including the following information:

• Order number
• Recipient information
• Product name and quantity
• Reason for the return
• Photos or videos showing the product’s condition, any reported defect, and the packaging

We will review your request and respond within two business days of receiving your email.

Please obtain authorization from THEODOTS Support before shipping your return. Use the return address and shipping instructions provided in your approval email.

You may use your own shipping method. For your protection, we recommend using UPS, FedEx, or an insured parcel service with tracking. Please retain your shipping receipt and tracking number.

Refund Time

Refunds for eligible returns will be issued to the original payment method within 7–14 business days, starting from the date THEODOTS receives the returned product.

This period includes inspection of the returned product and refund processing. It does not begin again after the inspection is completed.

The time it takes for the refund to appear in your account may vary depending on your bank or card issuer.

Return Shipping Costs

THEODOTS will cover return shipping costs for approved returns caused by product quality issues.

For returns unrelated to product quality, the customer is responsible for return shipping costs.

Replacement Eligibility

If your product experiences a performance failure, please email support@theodots.com within 14 calendar days of receiving the product to request a replacement.

The 14-day period refers to the deadline for submitting your replacement request. It is not a deadline for the returned product to arrive at THEODOTS.

All replacements must be authorized by THEODOTS Support before you ship the product back.

Replacement Exclusions

Replacement service will not be provided in the following circumstances:

• The product was not purchased from www.theodots.com.
• The replacement request is submitted more than 14 calendar days after you receive the product.
• The returned product is missing original accessories, attachments, or packaging, or is not in new or like-new condition, except for the performance failure or transit damage reported in your approved request.
• Valid proof of purchase, such as a receipt or invoice, is not provided, or is reasonably believed to have been forged or altered.
• Product labels, serial numbers, or other identification or protective markings show signs of tampering or alteration.
• The damage was caused by external events, including fire, floods, high winds, or lightning.
• For a replacement request based on transit damage, proof of damage issued by the carrier cannot be provided.
• Other applicable exclusions stated in this policy apply.

Replacement Instructions

Please contact support@theodots.com within 14 calendar days of receiving your product and provide:

• Order number
• Recipient information
• Product name and quantity
• Description of the performance failure or damage
• Supporting photos or videos

We will review your replacement request and respond within two business days of receiving your email.

Once your request is approved, we will provide the return address and shipping instructions. Please do not ship the product before receiving authorization.

For your protection, we recommend using a tracked and insured shipping service. Please retain your shipping receipt and tracking number.

Replacement Shipping Costs

THEODOTS will cover shipping costs in both directions for approved replacements caused by product performance faults.

One-Year Free Repair Warranty

THEODOTS provides a one-year free repair warranty starting from the date you receive the product, rather than the purchase date.

If your product develops a performance fault covered by this warranty during the one-year period, please contact support@theodots.com with:

• Order number
• Proof of purchase
• Delivery date
• Description of the issue
• Supporting photos or videos, where applicable

All warranty repairs must be authorized by THEODOTS Support before the product is returned.

Warranty Exclusions

The warranty does not cover:

• Normal wear and tear or natural deterioration.
• Accidental breakage or damage during use.
• Damage caused by misuse, improper installation, or improper operation.
• Damage caused by the customer.

No warranty compensation is available for damage caused by misuse or improper handling.

Where available, customers may contact us to purchase replacement products or spare parts. Charges for components and shipping will apply.

Important Notes

All returns, replacements, and warranty repairs must be authorized by THEODOTS Support before shipment.

Please follow the return address and instructions provided by our support team. Addresses displayed elsewhere on the website should not be used for returns unless specifically confirmed by THEODOTS Support.

Incomplete requests may delay processing. THEODOTS may refuse the requested refund, replacement, or warranty service if:

• A product is returned without prior authorization.
• A package is sent to the wrong address.
• An incorrect product is returned.
• An empty package is received.
• The request does not meet the applicable conditions of this policy.

For assistance, please contact support@theodots.com.