Shipping

Shipping & Delivery

Shipping Destinations

We ship to most countries worldwide. To check availability for your location, add your items to the cart and enter your shipping address at checkout.

If your destination is unavailable, please contact support@theodots.com before placing an order.

Order Processing

Please allow 2 business days for order processing and packing before dispatch. Processing time is additional to the estimated transit times below.

Once your order ships, we will send you an email with tracking information. If you do not receive it, please check your spam folder or contact our support team.

Estimated Transit Times

These timeframes are estimates, not guaranteed delivery dates. Customs clearance, carrier disruptions, public holidays, or incorrect address details may cause delays.

Shipping Fees

We offer free shipping on orders of US$39 or more, except for destinations excluded from this offer.

For orders below US$39, shipping charges are displayed at checkout before payment.

Express shipping is available for US$10 where offered. Availability and applicable charges are shown at checkout.

Argentina: Free shipping is unavailable. UPS express shipping costs US$25, with an estimated transit time of approximately 10 days after dispatch.

Tracking Your Order

Use the tracking number provided in your dispatch email to check your shipment on the carrier’s website or a parcel-tracking service.

For help with tracking or delivery updates, contact support@theodots.com with your order number.

Taxes & Import Duties

Depending on your destination, import duties, taxes, or customs fees may apply. Charges not included in your checkout total are payable by the recipient.

If you are unsure which charges are included, please contact us before ordering. Your local customs authority can provide information about destination-specific import charges.

If a parcel is refused because of unpaid import charges, please contact our support team. Any resulting return shipping or handling costs will be reviewed in accordance with our refund policy and applicable consumer rights.

Shipping Address Requirements

Please enter your full name, complete delivery address, and accurate contact information at checkout. We cannot ship to PO Boxes.

Orders can only be delivered within the destination country selected at checkout.

If you need to correct your address or request a change, contact support@theodots.com immediately. We will do our best to assist, but changes cannot be guaranteed after dispatch. Additional carrier charges may apply and will be communicated where possible.

Need Help?

For shipping questions or special delivery requests, email support@theodots.com and include your order number, if available.